CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help!

Use the contact form provided below to get in touch.

 
Order Tracking
 

Upon dispatching of the order a tracking no is by default mailed to your email address. 

 

Delivery

We provide free shipping in India. In case of shipping unavailability to your location, you will be notified via email. 

Products are generally shipped within 3 working days. 

Customized and Alteration Orders.

Custom or alteration orders take 5-7 working days. 

Alteration service is currently available to our subscribers only.

International Shipping.

You will be notified regarding the shipping charges on the checkout page.

Return and Refund

Returns are accepted up to 7 days of the delivery date. 

We do not accept returns on customized, alteration, and made to order styles.

 

Try items in the comfort of your own home.

If it does not fit due to size issues or has a manufacturing defect, we will get it collected from your home or office.

Simply enter your replacement/return request in the contact form above along with the reason for returning the item. Our customer care executive would assist you via email or a phone call at your earliest convenience. 

Return Instructions.

IMPORTANT: Please make sure not to cut the brand tags. 

Kindly pack the product using the packaging material appropriately for a safe return.

Upon receiving back the product a quality check is conducted and a replacement or refund is then initiated. 

Shop with confidence!

Dhātu Design Studio
Sustainable Fashion

Handloom Fabrics

Sharp Fits

Utility

DRESS TO REFORM